Willis Towers Watson is looking for a Pension Administrator.
The role The role of Pensions administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
Develop knowledge of clients pension schemes
Build a relationship with the clients.
Be a point of reference for standard automated cases.
Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
Identify areas where the service to clients/members could be improved and communicate to Administration Co-ordinator/Administration Controller.
Deal with simple queries and requests by the use of standard letters.
Monitor own workflow to ensure service levels are achieved.
Accurately perform manual calculations.
Assist the wider team in more complex / project work when required.
Support colleagues for holiday cover and workload peaks
The requirements You are an enthusiastic person who can support the team of pension administrators in the management and administration of non-statutory plans in a client-oriented manner. Beside this, you have:
Degree in a relevant field
Minimum 3 year experience in pension funds management
Good interpersonal skills to include good written and verbal communication
Good organizational skills
Good knowledge of Microsoft tools
The main working languages are Dutch, French and English; fluency in at least two is an advantage
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
In addition to an attractive salary package, we offer our associates diverse learning opportunities where they can work on complex and interesting assignments. We have an elaborate training program. At Willis Towers Watson, you will have the opportunity to work in an international company, which offers you the opportunity to build an international career in a dynamic environment. Working at Willis Towers Watson means that no two days will be the same. Interested in this new challenge?